Shipping & Returns

 

We offer fast shipping to anywhere in the United States. All items ship via USPS Priority Mail. Please allow 2-3 business days for processing, and 2 to 3 business days for delivery. 

Returns

You may return new, unused, and unopened products within 30 days of delivery for a full refund, however, we do ask that you pay shipping for these returns. If the return is a result of our error, such as if you receive an incorrect or defective product, you will receive a full refund for the item as well as shipping costs.

Exchanges

If your item is incorrect, defective, or damaged upon arrival; we will exchange your item at no additional cost to you.

Refunds

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, you will receive your money much more quickly in many cases. This time period allows for the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), as well as the time it takes your bank to process our refund request (5 to 10 business days).
If for any reason you do not receive your refund after 14 days, please contact us at secretnatureca@gmail.com and let us know. We will do everything in our power to resolve the issue immediately.

 

International Shipping

SECRET NATURE CBD ships internationally to most countries. If your country is on our list, any order you place will have the option to send to that country upon completion. If you do not see an option for your country, please email us at INFO@SECRETNATURECBD.COM

At this time, all international orders are shipped via UPS OR FEDEX and take approximately 7-10 days for delivery (unless your address qualifies for other shipping options.)

Rates vary based on total weight and final destination. Pricing does not include duties, insurance costs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by the local Customs office.

We will notify you of any complications with your credit card.

SUNFIRE NUTRITION DBA SECRET NATURE strictly follows all national and international regulations regarding the sale, purchase, and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad.

Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can’t be delivered due to an address error, or orders seized by Customs.

Additional Information

For any questions regarding returns or shipping information, please contact us at SECRETNATURECA@GMAIL.COM